How long does order processing take?
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays.
How long does shipping take?
Estimated delivery times are:
- USA Orders: 8–12 business days
- International Orders: 7–15 business days
Delivery times may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original condition with all tags and packaging included.
When will I receive my refund?
Approved refunds are typically processed within a few business days after the returned item has been received and inspected.
Can I exchange an item?
Yes. We offer exchanges for defective, damaged, or incorrectly shipped items, subject to product availability.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
How can I contact customer support?
You can contact our customer support team using the information below.
Contact Information
3Sixteen
Address: 190 Elizabeth St, New York, NY 10012, United States
Phone: +1 (213) 575-3811
Email: support@3sixteen.us
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM